Customer Delivery Driver/Picker

1 month ago


Brierley Hill, Dudley, United Kingdom Apetito Limited Full time
Job Description

Overview

This role involves working 16 hours per week, any 2 in 6 days including bank holidays. As a key member of our team, you will be responsible for delivering frozen Wiltshire Farm Foods meals to our customers and providing exceptional customer service.

Key Responsibilities:

  • Deliver frozen meals to customers in a timely manner
  • Pick orders within the coldstore
  • Update customers on delivery status using our app
  • Provide exceptional customer service at all times
  • Undertake pre-shift inspection of your van
  • Drive safely, responsibly, and within the law
  • Clean and refuel your van as needed
  • Contact the office with any discrepancies or delays
  • Ensure customer confidentiality
  • Assist the office team and picking team as required
  • Report health and safety, stock quality, and mechanical issues
  • Assist the team if another member is absent or on holiday
  • Carry out local marketing activities, such as leaflet door drops and sheltered housing visits, to attract new customers
  • Collect customers' clean trays for recycling

Requirements:

  • Experience in a customer service-based role
  • Full UK Manual Driving Licence
  • Basic computer literacy, including use of phone apps
  • Evidence of work stability
  • Basic secondary education

Desirable Qualifications:

  • Experience in a multi-drop delivery role
  • Experience in a care-based role
  • Warehouse experience
  • Health & Safety awareness

Personal Qualities:

  • Friendly, approachable, and reliable
  • Passionate about delivering excellent customer service
  • Good attendance and timekeeping

You must have held a UK manual driving licence for at least 3 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks, and DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a Standard DBS Disclosure.

Company Benefits:

  • Competitive salary - accredited Living Wage employer
  • 33 days holiday per year, including bank holidays (which are considered a normal working day)
  • Option to purchase up to 5 additional days holiday per year
  • Discretionary annual bonus scheme
  • Pension scheme - employer matched contributions up to 4%
  • Life assurance scheme worth at least 1x annual salary
  • Free turkey or voucher at Christmas
  • apetito perks scheme, including salary sacrifice options and retail discounts

Our Values:

We are a family-owned business that takes pride in making a real difference and creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. We are an accredited Living Wage employer and committed to making a real difference in our communities.



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