Flow Chemistry Equipment Specialist

9 hours ago


Ipswich, Suffolk, United Kingdom CV-Library Full time

About the Position

CV-Library is seeking a skilled Laboratory Service Engineer to join our team. As a Laboratory Service Engineer, you will play a vital role in the installation, commissioning, maintenance, and repair of our client's proprietary flow chemistry equipment.

This position offers a unique blend of technical expertise and customer interaction, allowing you to develop your skills and build strong relationships with our clients. You will have the opportunity to work with a variety of flow chemistry systems, expanding your knowledge of scientific industry practices and contributing to the success of our clients.

Key Responsibilities

  1. Complete training on our client's flow chemistry systems, ensuring a thorough understanding of their operation and maintenance requirements.
  2. Perform maintenance and upgrade services on-site, utilizing your technical expertise to optimize equipment performance.
  3. Discuss applications and gather information from customers' experiences, using this insight to improve our services and meet customer needs.
  4. Ensure customer satisfaction by advising customers on preventative maintenance and repair, addressing their queries and concerns in a professional and courteous manner.
  5. Provide technical support to customers via phone and email, developing and maintaining technical bulletins and guides to facilitate customer understanding of our equipment.

Requirements

  • A minimum of 2 years' experience in a laboratory service or installation role.
  • NVQ Level 3 or higher diploma/degree in engineering or chemical engineering.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Familiarity with Windows, Excel, and Word, with a willingness to learn and adapt to new software applications.

Compensation

The estimated salary for this position is £45,000 - £60,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including pension enrollment after probation period and travel compensation from door to door. 25 days holiday plus UK bank holidays provide a healthy work-life balance.



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