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German Speaking Customer Service Representative
2 months ago
We are seeking a highly skilled German Speaking Customer Service Executive to join our team at Pertemps Network Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met with precision and care.
Key Responsibilities:
- Serve as the primary contact for a dedicated customer base, ensuring timely and accurate responses to queries.
- Act as a liaison between the Supply Chain and External Sales teams, monitoring stock levels and ensuring customers operate within their agreed contracts.
- Keep External Account Managers informed of any customer feedback or requests.
- Meet and exceed key performance indicators, including order entry and email response times.
- Manage month-end tasks such as stock assessments and re-pricing.
- Maintain accurate customer pricing information on invoices, ensuring compliance with contract agreements.
- Participate in meetings and establish strong working relationships with colleagues across various departments.
Requirements:
- Fluency in written and spoken German is essential.
- Exceptional organisational and time management skills.
- Strong communication and interpersonal skills, with an excellent telephone manner.
- Ability to prioritise and manage your own workload effectively.
- Proficiency in Microsoft Office, particularly Excel;
- High level of attention to detail.
- A team player with the ability to use initiative.
About You:
We are looking for a motivated and customer-focused individual who is fluent in German and possesses the skills and experience outlined above. If you are a team player with a passion for delivering exceptional customer service, we would love to hear from you.
