Customer Service Delivery Associate

2 weeks ago


Dinnington, Rotherham, United Kingdom Royal Mail Group Full time

About the Role:

This exciting opportunity will see you working as a Customer Service Delivery Associate for Royal Mail Group. In this role, you will be responsible for delivering parcels to customers across various locations, ensuring a high level of customer satisfaction and service.

Your Key Responsibilities:

  • Deliver parcels to customers in a timely and efficient manner
  • Provide excellent customer service and handle customer queries and concerns
  • Work in a team environment to achieve delivery targets and exceed customer expectations

What We Offer:

As a Customer Service Delivery Associate, you will receive:

  • A competitive hourly rate of £12.54
  • Overtime paid at 1.25 x the normal hourly rate
  • 22.5 days holiday, rising with length of service (pro-rata)
  • Full uniform provided
  • Company pension scheme with competitive contribution rates

Requirements:

To be successful in this role, you will need:

  • A full UK manual driving licence with no more than 6 penalty points
  • Excellent customer service skills and the ability to work in a fast-paced environment
  • Good communication and interpersonal skills

About Royal Mail Group:

Royal Mail Group is a leading logistics and postal services company, committed to delivering excellent customer service and exceeding customer expectations. We pride ourselves on our diverse and inclusive workforce and offer a range of opportunities for career development and growth.



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