Dark Store Warehouse Operations Manager

1 week ago

London, Greater London, United Kingdom JD Full time

JD is a global e-commerce leader, driven by innovation and customer service. We're expanding our operations in the UK and seeking an experienced Dark Store Warehouse Manager to lead our team.

The successful candidate will oversee daily operations at our dark store, ensuring efficient management of intake, pick packing, and outturn processes while maintaining compliance with laws and regulations. They will lead a diverse team of 20-30 staff members, focusing on operational efficiency, cost savings, and meeting critical KPIs.

Key Responsibilities:

  • Driver Recruitment & Engagement: Develop and maintain a strong network of drivers, ensuring seamless communication and efficient recruitment to meet operational needs.
  • Operational Oversight: Manage the full dark store operation, including intake, pick packing, and outturn processes, ensuring all operations are within legal and regulatory compliance.
  • Team Leadership: Lead, motivate, and develop a team of 20-30 employees (both full-time and part-time). Foster a positive, collaborative, and high-performance culture.
  • KPI Management: Monitor and manage operational KPIs to ensure timely and efficient deliveries. Use data to make informed decisions, driving improvements and adjustments as necessary.
  • Efficiency Optimization: Continuously seek operational efficiencies and process improvements. Implement strategies that lead to sustainable cost savings without compromising service quality.
  • Attention to Detail: Maintain high standards of accuracy in all operational areas, with a focus on numbers and reporting.
  • Cultural Leadership: Embrace and promote JD's values of diversity and inclusion, fostering a multicultural environment where all team members can thrive.
  • Passion for E-commerce and Retail: Stay informed about industry trends and demonstrate a genuine passion for the e-commerce and retail space.

Requirements:

  • Proven experience in dark store, warehouse, or e-commerce operations management.
  • Strong background in driver recruitment and engagement.
  • In-depth understanding of intake, pick packing, and outturn processes.
  • Excellent leadership and team management skills, with experience managing a team of 20-30 staff.
  • Strong attention to detail and experience managing KPIs to drive performance.
  • Ability to identify inefficiencies and implement process improvements that lead to cost savings.
  • Passion for e-commerce and the retail industry.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong communication skills and a commitment to fostering an inclusive, diverse workplace.

Why Join Us:

  • Be part of a leading global e-commerce brand.
  • Lead a dynamic and diverse team in an exciting, fast-paced environment.
  • Opportunity for career growth and development within a rapidly expanding company.
  • Competitive salary and benefits package (£60,000 - £80,000 per annum).

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