Multilingual Advisor

We are seeking an experienced and customer-focused Customer Service Advisor - Mandarin to join our team. As a representative, you will be responsible for delivering exceptional customer service to our global customer base.

Your key responsibilities will include responding to customer inquiries via live chat, telephone, and email. You will also support customers with various account-related issues, such as payments, login problems, and verification concerns.

This role offers a unique opportunity to work in a fast-paced environment and contribute to the success of our business. We provide comprehensive training to ensure that our representatives excel in their roles and deliver outstanding results.

Main Responsibilities:

• Assist customers with account queries, payment issues, and verification concerns
• Respond to customer inquiries via live chat, telephone, and email

Requirements:

• Fluent Mandarin language skills with excellent written communication abilities
• Good verbal and written English language skills
• Ability to problem-solve and work effectively under pressure
• Competent literacy and numeracy skills