Audi Team Member
2 weeks ago
Audi Team Member - Customer Experience Expert
We are seeking an experienced Audi Team Member to join our customer experience team at Group 1 Automotive. As a Customer Experience Expert, you will play a vital role in ensuring that every customer interaction is positive, memorable, and exceeds expectations.
About the Job- Provide exceptional customer service through various channels, including telephone, email, and face-to-face interactions.
- Develop and maintain a deep understanding of JLR products, services, and features to address customer queries and concerns effectively.
- Work closely with internal stakeholders to resolve customer complaints and issues in a timely and professional manner.
- Collaborate with cross-functional teams to implement process improvements and optimize customer experience.
- Continuously monitor and analyze customer feedback to identify areas for improvement and implement changes accordingly.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers and colleagues.
- Strong problem-solving and critical thinking skills, with the ability to adapt to changing situations and priorities.
- Proficiency in using multiple systems and software applications, including CRM systems and customer relationship management tools.
- Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals and objectives.
- Flexibility to work varied shifts, including evenings and weekends, to meet customer demands and business needs.
As an Audi Team Member - Customer Experience Expert at Group 1 Automotive, you can expect a competitive salary of £23,877.57, comprehensive benefits, and opportunities for growth and development in a dynamic and customer-centric organization.
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Customer Experience Advisor
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