Cafe Operations Manager
3 weeks ago
As a Cafe Manager at Tesco, you will be responsible for overseeing the daily operations of one of our cafes. With a passion for customer service and proven people management skills, you will take charge of a friendly team and ensure that every customer has a great experience. You will be responsible for managing the cafe's routines, processes, sales standards, and changes, as well as holding full profit and loss accountability for the cafe. You will also be responsible for leading your team and inspiring them to hit sales targets, understanding the key drivers of our service plan, and delivering to the standard required. Additionally, you will select, train, and develop team members to enable them to feel proud of the work they do.
You Will Be Responsible For
- Overseeing the overall running of the cafe, including routines, processes, sales standards, and changes, where necessary.
- Holding full profit and loss accountability for the cafe.
- Maximising sales, impact, and presentation in the cafe, and ensuring everything is safe and legal for customers and colleagues.
- Leading your team and inspiring them to hit sales targets.
- Understanding the key drivers of our service plan and delivering to the standard required.
- Selecting, training, and developing team members to enable them to feel proud of the work they do.
- Acting as a cafe menu expert who can share knowledge with the team.
- Ensuring customers are served quickly and that they receive high-quality food and drinks in a clean, tidy environment.
You Will Need
- A background in hospitality, at supervisory level and above.
- A commitment to excellent customer service.
- People management skills that allow you to lead by example and coach in an inclusive manner.
- Good planning and organisation skills.
- Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
- Excellent communication skills to motivate and support a growing team.
What's In It For You
Alongside a fantastic work-life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren't limited to: Colleague Clubcard after 3 months service, flexible working, retirement savings plan, life assurance, access to free wellbeing services, exclusive deals and discounts website, uniform provided, and holiday starting at 28 days (including Bank Holidays).
About Us
With 316 cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service. We are proud to have an inclusive culture at Tesco Cafe where everyone is welcome and truly feels able to be themselves. We strive to create a workforce that reflects our customers, not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited as a Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
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