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Senior Finance and Data Management Officer

2 months ago

Brent, United Kingdom Pertemps London Full time
About the Role:

We are seeking an experienced and skilled Senior Finance and Data Management Officer to join our team at Pertemps London. As a Senior NNDR and Database Officer, you will play a pivotal role in maintaining the NNDR database and ensuring accurate assessment of business rates liabilities.

Key Responsibilities:
  • Maintain and manage the NNDR database, ensuring accurate assessments, splits, mergers, and reconstitutions.
  • Work collaboratively with the Valuation Office Agency (VOA) and property inspectors to update and maintain the NNDR rating list.
  • Assist with billing, collection, and recovery action for business rates, ensuring compliance with all NNDR legislation.
  • Provide exceptional customer service to business rates customers across multiple channels, including contact centres.
  • Monitor and assess performance against criteria and contribute to service improvement initiatives.
  • Prepare accounts for write-offs and handle refund requests, ensuring accurate statement of accounts.
  • Represent the Council in dealing with business rates customers and external agencies, preparing reports, contracts, and SLAs.
  • Support court proceedings and provide evidence as needed.
Requirements:
  • Strong NNDR Knowledge: You have excellent knowledge of NNDR legislation, regulations, and recovery processes.
  • Database Management: Experience with the Academy database or similar systems is essential.
  • Customer-Centric Approach: A commitment to providing top-tier customer service across all communication channels.
  • Communication Skills: You can explain complex legislative concepts fluently and build positive working relationships with stakeholders.
  • Problem-Solving: You are resilient, adaptable, and systematic in your approach, with the ability to handle multiple priorities effectively.