Retail Experience Manager

20 hours ago


Nottingham, Nottingham, United Kingdom SOFA Full time
About the Job

We are seeking a highly skilled Retail Experience Manager to join our team in Nottingham. This 18 hours a week role involves managing the customer experience, maintaining showroom standards, and providing expert advice on interior design.

Main Responsibilities:
  • Create a welcoming atmosphere that encourages customers to explore the store and interact with staff.
  • Maintain high levels of product knowledge and stay up-to-date with industry trends to provide expert advice to customers.
  • Work collaboratively with colleagues to achieve sales targets and maintain high levels of customer satisfaction.
  • Manage customer information records efficiently and effectively, ensuring seamless communication and follow-up.
  • Embodiment of sofa.com's values and standards, representing the brand with professionalism and enthusiasm.
  • Continuous improvement of skills and knowledge to enhance performance and contribute to the team's success.
Requirements:
  • Substantial experience in retail or a related field, preferably with a focus on interiors and furniture.
  • Exceptional communication and interpersonal skills, with the ability to connect with customers and build long-term relationships.
  • Strong analytical skills and the ability to think strategically.
  • Ambitious and results-driven, with a strong desire to excel in a dynamic environment.
  • Proficient in MS Office and general IT systems.
Salary:

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.


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