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Customer Service Representative
1 month ago
At Alcumus, we're committed to creating safer workplaces for everyone. Our Customer Care Advisors play a vital role in supporting our customers through their accreditation process. As a key member of our customer care team, you'll be responsible for delivering exceptional customer service, ensuring our customers receive the highest standard of support throughout their journey with us.
Key Responsibilities:
- Respond to customer enquiries via live chat, telephone, or email, providing timely and accurate solutions to their queries.
- Work autonomously, using your initiative to resolve customer issues and improve the overall customer experience.
- Collaborate with colleagues to share knowledge and best practices, contributing to a positive and inclusive team environment.
- Identify opportunities to upsell Alcumus products and services, enhancing the value proposition for our customers.
What You'll Need:
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
Strong problem-solving skills, with a focus on delivering customer-centric solutions
Proficiency in using technology to enhance customer engagement and experience
What We Offer:
A hybrid workplace policy, allowing you to work from the office 3 days per week
A range of benefits, including enhanced parental leave, generous annual leave, and a cycle-to-work scheme
Opportunities for professional development and growth, with a focus on employee well-being and satisfaction
Bring Your Whole Self to Work:
At Alcumus, we're committed to creating an inclusive environment where everyone feels valued and empowered to be themselves. We welcome applications from diverse candidates and are proud to be an equal-opportunity employer.
