Customer Service Representative
4 weeks ago
At First Direct, we're looking for a talented Customer Service Representative to join our award-winning team. As a key member of our customer service team, you'll provide exceptional support to our customers, ensuring they receive a seamless and personalized experience.
Key Responsibilities:
- Communicate effectively with customers via phone, providing clear and concise information about our products and services.
- Think creatively to resolve customer queries and concerns, using your problem-solving skills to find solutions.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
What We Offer:
- A competitive salary and excellent benefits package, including 33 days' holiday per year, free parking, and on-site gym and Starbucks.
- Opportunities for career progression and professional development, including our Gold standard training program.
- A dynamic and supportive work environment, with a focus on work-life balance and employee well-being.
About Us:
First Direct is a leading provider of financial services, committed to delivering exceptional customer experiences. We're proud to be part of the HSBC Group, with a reputation for innovation and excellence.
Why Join Us?
At First Direct, we're passionate about creating a diverse and inclusive workplace, where everyone feels valued and supported. We're committed to making a positive impact in our communities, and we're looking for talented individuals who share our values and vision.
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