Telecommunication Programmes Manager

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Circet IRE & UK Full time

As a key member of Circet IRE & UK's delivery team, you will be responsible for ensuring the successful delivery of targeted telecommunication programmes to meet client Key Performance Indicators and Service Level Agreements.



This role requires a proven track record of delivery to client SLAs and KPIs, with a strong understanding of managing risk, assumptions, issues, dependencies, and escalations.



You will be responsible for coordinating resources with OTLs/FLMs, ensuring delivery to client KPIs, SLAs, and escalations, as well as maintaining MIS updates and submitting key client reports.



Key responsibilities include:




  • Delivery of LRBD and KPIs for work programmes
  • Co-ordination of resources with OTLs/FLMs, ensuring delivery to client Key Performance Indicators, Service Level Agreements and escalations
  • Co-ordination with OTLs/FLMs/administrators ensuring MIS updates are maintained
  • Responsible for the completion and submission of key client reports
  • Initial Point of Contract for the Client with regards to delivery for targeted programmes
  • Maximising of productivity, whilst maintaining adherence to company procedures, including administration of all paperwork and liaison with clients
  • Enhancing the company's reputation by providing outstanding customer service
  • Distinct focus on delivery of LRBD and KPIs for company and client
  • Promptly identifying to the Contracts Managers any working constraints that could provide an obstacle to the achievement of any of our objectives
  • Managing the creation and updating of workstream reports for the Contract Managers and client
  • Monitoring Key Performance Indicators on a weekly basis and providing a report to Contract Managers
  • Building and maintaining a working relationship with the client and within Circet
  • Attending meetings as required
  • Ensuring effective communication with staff and stakeholders, ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met
  • Effectively managing and documenting any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion
  • Liaison with the client's inspectors and planners and management to ensure that quality of work is as specification and to complete satisfaction of the client


Required skills and qualifications include:




  • A minimum of 3 years' experience in Contract Support
  • Proven track record of delivery to client Service Level Agreements and Key Performance Indicators
  • Proficient with Microsoft Office and PowerPoint, specifically Excel and the creation and manipulation of pivot tables and graphs
  • Customer and delivery focused
  • A good understanding of managing risk, assumptions, issues, dependencies, and escalations
  • A good understanding of project governance and control
  • Knowledge of telecommunication infrastructure build programs
  • Degree educated or similar is desirable


Please note that this role requires a high level of organisation, attention to detail, and excellent communication skills.



A strong understanding of project governance and control, as well as knowledge of telecommunication infrastructure build programs, is essential for success in this role.



As a key member of Circet IRE & UK's delivery team, you will be responsible for delivering high-quality results and providing outstanding customer service.



We are looking for an experienced Programme Manager to join our team, with a strong track record of delivery to client SLAs and KPIs.



Join us and be part of a dynamic team that is passionate about delivering high-quality results and providing outstanding customer service.



Apply now for this exciting opportunity to join our team and take your career to the next level.

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