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Job Summary:

We are seeking a highly organized and detail-oriented Host Administrator to join our team at Bupa Clinic in Beverley. As a key member of our support functions, you will play a crucial role in ensuring the smooth operation of our administration tasks and providing an exceptional experience for our customers.

Key Responsibilities:

• Greet and welcome customers, supporting them throughout their visit and ensuring a thorough checkout process.
• Answer and screen incoming customer queries via phone calls, proactively managing local mailboxes and emails.
• Maintain a well-presented reception and waiting areas, ensuring a positive first impression for our customers.
• Dispatch customer reports within the desired timeframe, effectively managing abnormal results and follow-up with suppliers to meet agreed SLAs.
• Ensure all customers have the correct paperwork, including appointment packs, clinical file preparation, and consent forms.
• Process payments, invoices, added charges, and credit notes upon customer departure.
• Organize and prioritize documents to meet deadlines, working efficiently to ensure a quick turnaround.
• Assist in bookings of mammograms and MSK referrals, where delivered at the centre.
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
• Generate letters as required by the business.
• Monitor stocks and order goods when required.

Requirements:

• PC literate, with excellent knowledge of MS office packages.
• Experience working within a busy clinical environment.
• Medical Secretary experience.
• Some previous leadership experience and people management skills (desirable).
• Customer service experience and highly customer-focused.
• Excellent interpersonal, written, and verbal communication skills.
• Excellent organization and time management skills.

Why Bupa?

We are a health insurer and provider, driven by our purpose to help people live longer, healthier, happier lives. Our benefits are designed to support your physical and mental wellbeing, including:

• 25 days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual performance-based bonus as part of the Staff Bonus Scheme.
• Onsite gyms or local discounts where no onsite gym available.
• Various other benefits and online discounts.