Business Operations Coordinator
3 weeks ago
Job Summary
The Business Support Coordinator will play a pivotal role in maintaining high levels of customer satisfaction by supporting the RGC Operations Manager in collecting and updating management data, facilitating equipment deployments, and managing customer relationships.
Key Responsibilities
- Collect and update management data in the RGC Deal Log to ensure current data is available for senior management and business analysts.
- Facilitate and coordinate equipment deployments to ensure necessary actions and resources are in place, and cost control is maintained.
- Support the RGC Operations Manager with Goods in Transit management to ensure equipment arrives on time and is invoiced within required timescales.
- Provide customer relationship support for CF Supplies, updating customers on stock arrival dates and potential delays.
- Monitor and manage the RGC Email Inbox, escalating queries as necessary to ensure timely responses.
- Provide operational coverage for the RGC Operations Manager during their absence, handling light duties as required.
Requirements
- Demonstrable customer service experience and ability to see things from the customer perspective.
- Project deployment skills would be an advantage.
- Process driven, with an analytical and logical approach to business tasks.
- Good communicator and strong team player.
- Able to use own initiative and be proactive.
- Good time management skills and ability to plan work around multiple deployments and moving time-scales.
What We Offer
- An excellent package with solid basic, strong bonus, and company benefits, including a competitive holiday entitlement, two days special leave per annum for volunteering, and additional holiday purchase scheme.
- Flexible retirement plan to support your physical, emotional, and financial health, including Employee Assistance Programme, financial protection, life cover, and will writing.
- Medical protection, gym, travel, and retail discounts, and more.
- Opportunity to join a global company.
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Northampton, Northamptonshire, United Kingdom Ricoh Full timeJob Summary The RGC Operations Manager is seeking a highly organized and detail-oriented Business Support Coordinator to join their team. As a key member of the team, you will be responsible for supporting the RGC Operations Manager by collecting and updating management data, facilitating and coordinating RGC equipment deployments and supplies, managing...
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