Clinical Educator North

1 month ago

Chester, Cheshire, United Kingdom Healthxchange Full time
{"title": "Clinical Educator North", "description": "About the Role

We are seeking a highly skilled Clinical Educator to join our successful Education team at Healthxchange. As a Clinical Educator, you will be responsible for delivering comprehensive training on Obagi Advanced Products and other brands like Jan Marini. Your focus will be on enhancing client knowledge through solutions and clinical support.

Key Responsibilities

  • Deliver engaging and up-to-date content on all relevant brands and devices to ensure delegates feel confident to offer treatments in an appropriate setting.
  • Manage schedules to respond to all account needs and support business development in relevant brands through a cohesive workflow.
  • Achieve premium account support by offering educational support that is accessible and ensures a positive patient experience.
  • Follow up after training with required data input into relevant systems.
  • Prioritize to ensure training feedback is recorded after training delivery.
  • Input all relevant training data to ensure effective reports can be pulled.
  • Highlight any gaps highlighted via reporting.
  • Raise and take agreed steps in terms of actions required to ensure a solution-focused working approach.
  • Maintain and develop the use of brands and devices through in-clinic support, educational delivery, and working alongside business development managers to ensure reasonable clinical needs are supported.
  • Achieve clear and concise learning flows by ensuring clear objectives are set for all relevant sessions.
  • Research and keep up to date with relevant clinical studies and add these to all material.
  • Identify and create further supportive learning tools where required.
  • Support the marketing function of the business to help build product/device awareness.
  • Attend and potentially present at external and internal meetings/conferences as necessary to perform own duties and aid business development via a variety of mediums.

Requirements

  • Nursing or Pharmacist Graduate
  • Relevant Obagi experience
  • Relevant Device experience (in at least 2 types of technology e.g. Laser and RF)
  • Training Experience: delivery and content creation
  • High standards of customer/patient communication in clinic support and content production/delivery
  • Ability to meet deadlines, maintain accuracy, and ensure business needs are responded to
  • Clinical knowledge of the reference papers and the ability to refer to these as necessary.
  • Proven account management from a commercial or educational standpoint
  • Efficient IT experience

What We Offer

Company pension, car allowance, bonus, and commission scheme, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

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