Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as an S7 Customer Service and Dispatch representative at St Austell Station.
Key Responsibilities- Provide exceptional customer service and ensure customer requirements are met and exceeded.
- Sell tickets and provide journey information using our ticket selling system.
- Ensure the safe and punctual departure of trains from the station, following correct dispatch procedures.
- Provide information and assistance to customers.
- Ensure the safety of customers, staff, visitors, and contractors is given the highest priority.
- Maintain a safe, pleasant, and clean station environment.
- Able to deliver extraordinary front-line customer service.
- Able to understand customer requirements and expectations.
- A self-starter with a can-do attitude.
- Confident when decision-making.
- Calm yet directive in a crisis.
- Able to work to strict procedures.
As a GWR colleague, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored healthcare plan, discounted shopping and gym membership, and an employee assistance programme.
We value our differences and maintain a zero-tolerance approach to any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.
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St Austell, Cornwall, United Kingdom One Retail Full timeAbout One RetailOne Retail is a leading retail company that values its customers and strives to deliver exceptional experiences. We are committed to fostering a culture that respects and celebrates individuality, and we want our colleagues to feel valued and empowered to reach their full potential.Job SummaryWe are seeking a highly motivated and enthusiastic...
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Customer Service Representative
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St Austell, Cornwall, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled and dedicated individual to join our team as an S7 Customer Service and Dispatch representative at St Austell Station. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safe and punctual departure of trains, and maintaining a clean and welcoming station...
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St Austell, Cornwall, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled and dedicated individual to join our team as an S7 Customer Service and Dispatch representative at St Austell Station. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safe and punctual departure of trains, and maintaining a clean and welcoming station...
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