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IT Support Specialist

2 months ago

Portishead, North Somerset, United Kingdom TRIA Full time

Job Summary:

We are seeking a skilled IT Support Specialist to join our team at TRIA, a managed service provider specializing in Microsoft technologies. As an IT Support Specialist, you will play a critical role in providing 1st line technical support to our customers, resolving incidents and service requests quickly and efficiently.

Key Responsibilities:

  • Perform remote support to customers through a ticketing system, utilizing your technical expertise to resolve issues and improve customer satisfaction.
  • Collaborate with fellow IT professionals to gain exposure to a range of technologies and further develop your skillset.
  • Work closely with our team to identify and implement process improvements, ensuring seamless delivery of services to our customers.
  • Develop and maintain a positive and proactive approach to customer support, consistently striving to exceed customer expectations.

Requirements:

  • 1+ years of experience in an IT Support role, with a strong understanding of technical support principles and practices.
  • A positive mindset and a willingness to learn and adapt to new technologies and processes.
  • Experience working with Microsoft Azure Stack is highly desirable.
  • A valid driver's license, as you will be required to travel to our head office in Portishead on a regular basis.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, reflecting your value to our team.
  • The chance to work with a talented and enthusiastic team of IT professionals, passionate about delivering exceptional customer service.