Senior NNDR and Database Officer

2 months ago

Brent, Greater London, United Kingdom Pertemps London Full time
About the Role

We are seeking an experienced Senior NNDR and Database Officer to join our team at Pertemps London. As a key member of our finance operations, you will play a pivotal role in maintaining the NNDR database and ensuring accurate assessment of business rates liabilities.

Key Responsibilities
  • Maintain and manage the NNDR database, ensuring accurate assessments, splits, mergers, and reconstitutions.
  • Work collaboratively with the VOA and property inspectors to update and maintain the NNDR rating list.
  • Assist with billing, collection, and recovery action for business rates, ensuring compliance with all NNDR legislation.
  • Provide exceptional customer service to NNDR customers across multiple channels, including contact centres.
  • Monitor and assess performance against criteria and contribute to service improvement initiatives.
  • Prepare accounts for write-offs and handle refund requests, ensuring accurate statement of accounts.
  • Represent the Council in dealing with residents and external agencies, preparing reports, contracts, and SLAs.
  • Support court proceedings and provide evidence as needed.
Requirements
  • Strong NNDR knowledge and experience with the Academy database or similar systems.
  • Excellent communication and customer service skills.
  • Ability to work collaboratively with stakeholders and external agencies.
  • Problem-solving skills and ability to handle multiple priorities effectively.
What We Offer

In addition to a competitive salary, we offer a dynamic work environment that fosters personal and professional growth. You will have the opportunity to be part of a team dedicated to delivering high-quality services, with the chance to influence and shape key processes within the Council.

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