Luxury Hospitality Professional

1 month ago

London, Greater London, United Kingdom RAFFLES Full time
Job Description

An exceptional opportunity presents itself for a Commis Waiter to join the Food & Beverage Department at Raffles London at the OWO.

Reporting into Head Waiter, you will be responsible for the day-to-day service of the restaurant in the brand's continuing effort to deliver outstanding guest service. Specifically, you will be responsible for performing your tasks to the highest standards.

Key Responsibilities
  • Menu Knowledge: Familiarize yourself with the menu and all products to provide exceptional service to our guests.
  • Food Delivery: Deliver food orders from the kitchen to customers' tables rapidly and accurately.
  • Front of House and Back of House Communication: Act as the contact point between Front of the House and Back of House staff to ensure seamless service.
  • Table Setting: Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils, and napkins.
  • Safety Standards: Ensure food is served in accordance with safety standards.
  • Guest Feedback: Inform restaurant staff about customers' feedback or requests.
  • Sustainable Practices: Commit to best possible sustainable practices daily in terms of waste management and purchasing.
  • Additional Duties: Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
Requirements
  • Excellent Skills: Create a positive environment culture with strong values.
  • Teamwork: Demonstrate excellent teamwork skills.
  • Compassionate: Show compassion and empathy towards colleagues and guests.
  • Open Minded: Be open-minded and adaptable to new situations.
  • Positive Attitude: Maintain a positive attitude and outlook.
  • Good Communication Skills: Possess excellent communication skills.
  • Excellent Grooming Standards: Maintain excellent grooming standards.
  • Flexibility: Demonstrate flexibility to respond to a range of different work situations.
  • Previous Experience: Possess previous experience in the luxury hospitality industry.
Why Join Raffles?

Not only will you be joining one of the world's best hotels, but you will also receive great benefits, including:

  • 28 Days Holiday: Enjoy 28 days holiday, including bank holidays, plus a day extra for every year of service up to 5 years (35 Days).
  • Staff Meals: Enjoy staff meals while on duty.
  • Free Dry Cleaning: Receive free dry cleaning for uniform.
  • Employer Pension Contribution: Enjoy an employer pension contribution of 3%.
  • Enhanced Sick Pay: Receive enhanced sick pay.
  • Enhanced Maternity, Paternity, and Adoption Pay: Enjoy enhanced maternity, paternity, and adoption pay.
  • Life Assurance: Receive life assurance of 1x salary.
  • Employee Assistance Program: Access an employee assistance program, including virtual GP and financial advice.
  • Season Ticket Loans and Cycle to Work Scheme: Enjoy season ticket loans and a cycle to work scheme.
  • Colleague Gifting: Receive colleague gifting to celebrate special occasions.
  • Paid Days Off: Enjoy paid days off to move house or give back time to a charity of your choice.
  • Internal Learning and Development Programs: Access internal learning and development programs tailored to you.
  • Fun-Filled Events: Participate in fun-filled events, whether that's a pub quiz, team run, or festive party.
  • Employee Benefit Card: Enjoy an employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide Development Opportunities: Access worldwide development opportunities across Accor's extensive brand portfolio.
Raffles Values

At Raffles, we live by our values:

  • Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
  • Be Kind: Demonstrate humility and generosity through emotional connection with colleagues and guests.
  • Be Happy: Consistently uplift colleagues and guests through a joyful connection and positive personality.
  • Be Confident: Openly share knowledge and skills with other colleagues to achieve excellence.
  • Have Your Purpose: Demonstrate care and responsibility within your role, to make a tangible impact on the business.

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