High-Tech Field Service Expert

14 hours ago


Rugby, Warwickshire, United Kingdom The Recruitment Group Full time
Technical Support Role

We are seeking a skilled Laser / Field Service Engineer to join our team. In this position, you will be responsible for delivering advanced technical support services to our clients' customers worldwide. This includes fault diagnosis, maintenance, repairs, training, and installations.

About the Job
  1. Detailed fault diagnosis, including laser alignment, monitoring, and analysis.
  2. Laser calibration using electronic control technology.
  3. On-site repair and maintenance services tailored to customer needs.
  4. Expert technical support via phone and email.
  5. Delivery of customer- and distributor-specific training sessions.
  6. Coordinated installations from planning through to customer acceptance.
  7. Maintenance of accurate customer records, both on-site and in the office, including service history and related documentation.
  8. Collaboration with colleagues to enhance collective expertise and knowledge sharing.
  9. Compliance with clean room protocols and adherence to health and safety standards.
  10. Regular progress reports to stakeholders, including the Service Manager, Operations Director, and customers.
  11. Reference to relevant company policies and procedures, such as Quality ISO 9001: 2015.
Key Requirements
  • Prior experience in laser servicing, maintenance, or field engineering.
  • Capacity to operate effectively in diverse settings, either independently or within a team framework.
  • Flexibility to travel to client sites as necessary.


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