Beauty Consultant
3 weeks ago
Beauty Advisor Role
About the Job
At KIKO Milano, we are seeking a skilled Beauty Advisor to join our team. As a Beauty Advisor, you will play a vital role in delivering exceptional customer service and beauty expertise to our valued clientele.
Main Responsibilities
- Customer Experience / Business Management
- Engage and connect with customers, providing personalized service and beauty advice.
- Deliver business goals as defined with the Store Manager, focusing on customer experience, sales, and KPIs.
- Satisfy customer needs by cross-selling products and providing recommendations.
- Complete BeKIKO dossiers, quizzes, and training elements to enhance skills and knowledge.
- Update management with any issues that require solving to deliver high customer experience and KPI results.
- Assist the Store Manager in training the store team as a Beauty Tutor.
Procedures & Policies Execution
- Guarantee the store is compliant with all KIKO standards.
- Ensure KIKO standards and procedures are followed as defined in the KIKO STORE BOOK and explained by the Store Manager.
- Contribute to maintaining qualitative standards in terms of image, layout, merchandising, and housekeeping of the store.
- Stay up-to-date on market trends to provide the latest beauty knowledge to customers.
- Minimum 1-2 years of experience in a similar role, either Fashion or Beauty.
- Strong knowledge of beauty products and trends.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced retail environment.
- Full flexibility to work evenings, weekends, and holidays.
- Proven ability to meet sales targets.
- Experience in conducting product demonstrations and applying makeup.
- Knowledge of skincare routines and techniques.
- Ability to maintain a clean and organized work area.
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