Delightful Room Service Associate

1 week ago


London, Greater London, United Kingdom The Ritz London Full time
Room Service Attendant

We are seeking a skilled and attentive Room Service Attendant to join our team at The Ritz London. As a key member of our front-of-house staff, you will be responsible for providing exceptional service to our guests, ensuring their every need is met with precision and care.

With a competitive salary of £25,000 - £30,000 per annum, depending on experience, you will be part of a dynamic team dedicated to delivering memorable experiences to our discerning clientele. Our comprehensive package includes a range of benefits designed to support your career development and overall well-being.

Responsibilities
  • Prepare and deliver all food and beverage orders to guest rooms with impeccable timing and attention to detail.
  • Maintain a thorough knowledge of our extensive Room Service menu and be able to answer any questions guests may have.
  • Provide exceptional customer service, responding promptly to guest requests and resolving any issues that may arise.
Requirements
  • Prior experience in a high-end hospitality setting is highly desirable.
  • A passion for delivering outstanding customer service, combined with strong communication and interpersonal skills.
  • The ability to work under pressure, think on your feet, and maintain a calm and composed demeanor in fast-paced environments.
  • A great command of the English language, both spoken and written.
Benefits
  • Competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • Instant reward and recognition schemes.
  • 28 holidays, including bank holidays.
  • Learning & development opportunities.
  • Employee discount scheme for Ritz goods and external providers.
  • Free laundry service for tailored uniform.
  • Complimentary meals on duty.
  • Social events and activities.
  • Season ticket loan.
  • CODE Hospitality App.
  • Wellness treatments: massage, chiropody and more.
  • Pension scheme.
  • Employee mental health assistance helpline.
  • Employee Introductory Scheme (£600).
  • Training Fund Assistance.


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