Technical Support Consultant

3 weeks ago


London, Greater London, United Kingdom IP Integration Full time

About the Opportunity

We are looking for a highly skilled and motivated individual to join our team as a Technical Support Engineer at IP Integration. This is an exciting opportunity to work with a leading provider of contact centre and IT solutions.

Your Responsibilities

  • Implement configuration changes and updates as part of service requests;
  • Troubleshoot networking protocols using tools like Wireshark;
  • Manage assigned tickets and maintain customer documentation;
  • Work closely with internal teams and customers to resolve issues;
  • Contribute to root cause investigations and prepare detailed reports;
  • Keep skills current for all supported systems by maintaining certifications, attending training, and staying updated on new functionality.

Your Requirements

  • A bachelor's degree in Computer Science or a related field;
  • 5+ years of experience in a technical support role;
  • Advanced networking expertise, including LAN, WAN, VLANs, and physical switching;
  • Strong knowledge of server support, optimization, and virtual environments such as VMware;
  • Experience working with Microsoft Modern Workplace tools, including Office 365, SharePoint, OneDrive, Teams, and Intune;
  • Familiarity with cloud-based platforms and systems;
  • Proficiency in deploying and troubleshooting within Windows and Linux operating systems.

Benefits

We offer a competitive salary of £50,000 - £70,000 per annum, depending on experience. You will also receive a range of benefits, including health insurance, retirement plan, and paid time off.


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