Customer Success Professional

2 weeks ago


Gateshead, Gateshead, United Kingdom Kerridge Commercial Systems Full time

Kerridge Commercial Systems, a leading provider of integrated business management solutions, is seeking an experienced Customer Success Manager to join its team.

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The ideal candidate will have 2+ years of customer success experience within a SaaS business, with a proven track record of onboarding customers and providing software product training.

Key responsibilities include implementing and building upon existing customer success processes, guiding and coaching customers with proactive customer success processes, and empathizing with every aspect of the customer experience.

The successful candidate will become a trusted advisor with each assigned client, driving product adoption and ensuring they are using Klipboard to achieve full business value.

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus benefits including flexible working, team activities, and thorough product and sales training.

Job Description:

As a Customer Success Manager, you will be responsible for ensuring new Klipboard customers are onboarded effectively and with as little fuss as possible. Your focus and attention to detail will set them up for ongoing success with their subscription.

You will work closely with our sales team to ensure a seamless transition from sales to customer success, and collaborate with internal teams to remediate and ensure a successful renewal.

We genuinely care about the success of our customers, as it is directly associated with our success. It is an exciting time here at Klipboard, and we are growing rapidly.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Benefits:

• Competitive salary: £45,000 - £60,000 per annum

• Flexible working

• Team activities

• Coaching and constant support

• Thorough product and sales training

• The chance to be part of a rapidly scaling business

• Minimum of 28 days of holidays a year

• Pension contributions

How we partner with you:

At Kerridge Commercial Systems, we pride ourselves on our commitment to our employees and our customers. We believe in creating a positive and inclusive work environment that fosters growth and development.

We are looking for a highly motivated and experienced individual who shares our values and is passionate about delivering exceptional customer success.



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