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Housing Officer

2 months ago

Paisley, United Kingdom LINK HOUSING ASSOCIATION LTD Full time
About the Role

We are seeking a highly skilled and motivated Housing Officer to join our team at Link Housing Association Ltd. As a key member of our housing services team, you will be responsible for delivering high-quality housing services to our customers, ensuring that their needs are met and their expectations are exceeded.

Key Responsibilities:

  • Manage and maintain accurate records of customer interactions, including allocation sign-ups, settling-in visits, and tenancy agreements.
  • Conduct regular annual tenancy visits to ensure compliance with Link's policies and procedures.
  • Manage and report on arrears, abandonments, and evictions in accordance with procedures.
  • Provide excellent customer service, responding to customer queries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Knowledge of housing legislation, choice-based lettings, and housing benefit.
  • Experience of working in a customer-facing role, preferably in a housing or property management context.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to make a real difference in the lives of our customers.

How to Apply:

To apply for this exciting opportunity, please submit your application form through our online portal. We look forward to hearing from you