Customer Service Representative

4 weeks ago


Scarborough, North Yorkshire, United Kingdom EG Group Full time
Customer Service Advisor Role

We are seeking a highly organized and relationship-building individual to join our Cooplands bakery team as a Customer Service Advisor. This part-time role will be based in our Scarborough or Durham Bakery and will involve working 20 hours per week, Monday to Friday, with occasional Saturdays.

Key Responsibilities:

  • Provide exceptional customer service as the first point of contact for external customers and internal team enquiries.
  • Liaise with and provide support to the shop, transport, and bakery teams, responding to operational queries efficiently and effectively.
  • Respond to external customers and the retail team enquiries in a professional and timely manner.
  • Ownership of external customer queries, feedback, and complaints, escalating when necessary.
  • Provide accurate and timely information to the retail team, ensuring the appropriate level of detail and insight.
  • Work as part of a strong team to deliver results to a variety of customers.
  • Develop good working relationships with Retail teams and key stakeholders.

Requirements:

  • Strong customer-facing telephone and call handling skills.
  • Confident working knowledge of Microsoft packages.
  • Excellent written and verbal communication skills.
  • Adaptable, with the ability to work around changing business needs.

Benefits and Rewards:

  • 25% Cooplands Staff Discount.
  • 28 Days Annual Leave, rising to 33 days with long service (pro-rata for part-time staff).
  • Pension Scheme.
  • Progression and career opportunities.
  • Recognition rewards.
  • Discretionary Sickness pay.
  • Access to Employee Assistance Program.


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