Classic Car Insurance Specialist
3 days ago
Job Description
We are looking for an ambitious individual with excellent communication skills to work as a Customer Sales Advisor in our Classic Car insurance team. As a key member of our team, you will be responsible for managing customer inquiries, maximising retention targets, and adhering to Company processes regarding the Financial Conduct Authority (FCA), Data Protection Act (DPA), and Treating Customers Fairly (TCF) requirements.
Key Responsibilities:
- Effectively manage customers' enquiries and queries through various communication channels.
- Maximise retention targets through effective and efficient communication and negotiation skills.
- Adhere to Company processes with regards to FCA, DPA, and TCF requirements.
- Manage time effectively to meet required business targets while ensuring quality and accuracy requirements are met.
- Effectively communicate with customers to provide relevant product information that is clear, fair, and not misleading, allowing them to make an informed decision.
- Use all relevant information to maximise opportunities to cross-sell and up-sell insurance products.
- Operate within own area of accountability, proactively escalating issues and seeking guidance.
- Understand business issues and recommend solutions to improve.
- Commit to and demonstrate own personal development.
- Adhere to deadlines and manage expectations accordingly.
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