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Restaurant Supervisor

1 month ago

London, Greater London, United Kingdom Searcys Full time
Restaurant Receptionist Supervisor

At Searcys, we are seeking an experienced and skilled Restaurant Receptionist Supervisor to join our team. As a key member of our front-of-house team, you will be responsible for ensuring that all guests receive a warm and welcoming experience.

Key Responsibilities:
  • Ensure all guests are greeted and made to feel welcome upon entering the building.
  • Manage check-in and check-out procedures, ensuring all information is accurate and up-to-date.
  • Take reservations and ensure all necessary details are captured.
  • Record and distribute messages efficiently.
  • Maintain a clean and tidy reception area at all times.
  • Communicate effectively with the manager and team to ensure seamless service.
  • Provide feedback to the manager on customer experiences.
  • Utilize expertise to assist customers and provide exceptional service.
  • Work collaboratively with the team to deliver a professional and friendly service.
  • Adhere to rotas and schedules as set by the manager.
  • Act as a positive ambassador for the business.
  • Deliver on promises made to customers and act on feedback.
Requirements:
  • At least 1 year of prior front-of-house experience in hospitality.
  • Knowledge of reservations systems (desirable).
  • Excellent communication and time management skills.
  • Supportive and team-oriented individual.
  • Excellent customer service skills.
About Searcys:

Searcys is a renowned catering and restaurant brand with a rich history dating back to 1847. We pride ourselves on delivering exceptional service, quality, and innovation in every aspect of our business. Our commitment to individuality and diversity is reflected in our teams, and we actively seek candidates who share our passion for the hospitality industry.