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Resident Manager
2 months ago
Job Title: Resident Manager
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Company Overview: Deverellsmith is a leading recruitment agency specializing in property and construction placements.
Job Summary: We are seeking a highly skilled Resident Manager to join our team. The successful candidate will be responsible for ensuring an outstanding and effortless living experience for residents in our build-to-rent properties.
Key Responsibilities:
- Customer-Facing Representative: Act as the primary point of contact for all current and prospective residents, providing exceptional customer service and support.
- Experience Enhancement: Innovate and elevate standards to deliver an exceptional living experience, exploring opportunities for improvement and implementing changes as needed.
- Occupancy and Revenue Management: Drive customer satisfaction across all platforms, achieving set targets for occupancy, revenue, and Net Promoter Scores.
- Contracting and Compliance: Manage resident contracting, ensuring compliance with standards and legislation, and oversee applicant checks, screening, and commercial risk management.
- Property Maintenance: Conduct inspections to maintain property standards and report maintenance issues, ensuring a high level of quality and safety.
- Move-Out Process: Manage the move-out process, including deposit release, and ensure a smooth transition for residents.
- Community Engagement: Participate in events and enhance resident experiences, fostering a sense of community and belonging.
Requirements:
- Experience: Prior letting/property management experience, with a strong customer service background.
- Skills: Excellent written and verbal communication skills, confident engagement with various stakeholders, proactive problem-solving attitude, adaptable, resilient, and able to manage pressure, and strong attention to detail and effective task prioritization.
- Technical Skills: Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.
What We Offer: A competitive salary, a dynamic and supportive work environment, and opportunities for professional growth and development.
