IT Support Specialist
20 hours ago
Job Title: IT Support Specialist
About the Job:
We are seeking an experienced IT Support Specialist to join our Global IT Service Desk team. As a key member of our team, you will provide first-level response, triage, and troubleshooting for IT support requests across multiple platforms for our global locations.
Key Responsibilities:
- Provide first-level support, including answering phone calls, responding to emails, and resolving issues through various channels.
- Deliver 2nd-level support, including deskside assistance and occasional travel to regional sites.
- Troubleshoot technical issues using problem-solving skills and software tools.
- Document all interactions and incidents in our ticketing system.
- Work closely with other teams to resolve complex issues and improve service delivery.
Requirements:
- Bachelor's degree in IT, Computer Science, or related field.
- At least 2 years of Level 1 IT support experience.
- Strong technical knowledge of Windows PCs, macOS, M365, and Active Directory.
- Excellent customer service skills and a team-oriented mindset.
Salary Range: €35,000 - €45,000 per annum (dependent on location and experience)
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