Customer Service Coordinator

4 weeks ago


Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time
Customer Service Co-ordinator Opportunity

Macildowie Recruitment and Retention is pleased to be working with a leading company in Leicester to recruit a Customer Service Co-ordinator. This is an exciting opportunity for a proactive and organised individual who thrives in a customer-focused role and enjoys being part of a collaborative team.

Key Responsibilities:
  • Coordinate with Goods Inward to ensure product samples are requested, received, and inspected to meet quality standards.
  • Test product samples to ensure they meet customer requirements, and communicate any non-conformance decisions to the relevant departments.
  • Manage non-conforming products, ensuring they are clearly identified and segregated, and follow up with suppliers to resolve any issues.
  • Keep track of samples and maintain accurate records to support the Quality Control process.
  • Assist the Sales team by providing high-quality samples and ensuring that all customer requests are met promptly and to the company's high presentation standards.
Sample Co-ordination Duties:
  • Manage the sample lifecycle, from request to delivery.
  • Collaborate with the Quality and Sample teams to ensure seamless sample management.

This role requires a high level of organisation, attention to detail, and excellent communication skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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