Customer Service Representative

6 days ago


Cambridge, Cambridgeshire, United Kingdom Brook Street Full time

**Brook Street Retail Assistant Role Overview**

We are seeking a skilled and motivated Retail Assistant to join our team in Central Cambridge. This is an excellent opportunity for someone who enjoys providing exceptional customer service and working in a dynamic retail environment.

**Key Responsibilities:**

  • Maintain high standards of cleanliness and tidiness throughout the store, ensuring a welcoming atmosphere for customers.
  • Serve drinks, including alcoholic beverages and coffees, alongside light snacks, while adhering to health and safety guidelines.
  • Develop strong product knowledge of beverages to effectively assist customers with their queries.
  • Prepare wines and other drinks for meals and functions as required, demonstrating attention to detail and professionalism.
  • Change beer barrels and gas cylinders as needed, showcasing ability to work efficiently and safely.
  • Ensure compliance with health and safety practices and maintain high hygiene standards at all times.
  • Assist food service staff in Upper Hall or other dining areas, including collecting glasses after Hall dinners for washing, demonstrating willingness to support colleagues.
  • Help prepare drinks for garden parties and assist with serving as needed, highlighting ability to adapt to varying situations.

**General Responsibilities:**

  • Participate in the appraisal scheme and undertake necessary training to develop skills and expertise.
  • Comply fully with all Brook Street policies, including equality of opportunity and data protection, upholding the company's values.
  • Be flexible with working hours, especially during peak times, to meet departmental expectations and provide excellent customer service.

**Salary and Benefits:**

The salary for this position is estimated at approximately £25,000 per annum, reflecting the company's commitment to fair compensation. In addition to a competitive salary, Brook Street offers 33 days annual leave (including public holidays), pro-rata, and membership of a contributory pension scheme available, with eligibility for auto-enrolment based on age and earnings level.



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