Digital Signage Customer Success Manager

3 weeks ago


London, Greater London, United Kingdom Xibo Signage Full time
Customer Success Manager for Digital Signage Solutions

Xibo Signage is a global leader in the Digital Signage industry, providing solutions to over 48,000 businesses across 186 countries. We are seeking a highly skilled Customer Success Manager to join our team and help our clients derive maximum value from our products and services.

Key Responsibilities:
  • Conduct regular check-ins and business reviews to assess customer health and success.
  • Identify upsell and cross-sell opportunities to enhance customer experience and drive revenue.
  • Collaborate with internal teams, including Sales, Product, and Support, to address customer needs and concerns.
  • Analyze customer data to uncover insights and recommend strategies for improvement.
  • Develop and maintain customer success metrics and reporting.
Requirements:
  • 4+ years of experience in customer success, account management, or a related role.
  • Strong communication and interpersonal skills with a focus on relationship-building.
  • Experience with CRM software and customer success tools (e.g., Salesforce, Hubspot).
  • Passion for helping customers succeed and a commitment to delivering outstanding service.
  • Proven B2B sales experience, ideally in SaaS, Digital Signage, or Media/Advertising.
What We Offer:
  • Company pension
  • Work from home
  • Occasional travel as required by the business, including to customer meetings, company, and industry events.

Xibo Signage is a hybrid remote company, and this role will be based in Hove. We offer a competitive salary and benefits package, as well as the opportunity to work with a global leader in the Digital Signage industry.



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