Digital Signage Specialist

4 weeks ago

London, Greater London, United Kingdom Bluetownonline Ltd Full time
Digital Signage Technician - AV Hardware Support Engineer

We are seeking a skilled Digital Signage Technician to join our team at Bluetownonline Ltd. This role offers an excellent opportunity for someone with a passion for technology to gain hands-on experience in the exciting field of digital signage and interactive displays.

Key Responsibilities:
  • Product Knowledge and Innovation: Maintain a comprehensive understanding of our hardware and software products, contribute ideas for product improvements and innovations.
  • Technical Support and Configuration: Configure digital signage systems and kiosks, troubleshoot hardware and software issues, escalate complex problems when necessary, assist in developing and maintaining technical documentation.
  • Sales Support and Customer Engagement: Assist the sales team by providing technical expertise during client meetings and presentations, conduct product demonstrations, participate in the scoping and analysis of Request for Proposals (RFPs).
  • Quality Control and Production Liaison: Communicate with production facilities to ensure order accuracy, review and validate technical specifications of orders, conduct quality control checks.
  • Order Processing and Customer Communication: Prepare detailed technical specifications for operations to accurately process customer orders, keep customers informed about order status and technical details, handle technical escalations.
  • Project Coordination: Assist in coordinating project installations, provide technical support during installations, monitor project timelines and communicate updates.

Requirements:

  • Excellent communication skills and fluency in English.
  • Confident with technology, AV hardware, and intuitive when learning new software suites.
  • Able to travel nationally on a regular basis to meet with clients and partners.
  • Experience in carrying out AV hardware installations.
  • Experience in carrying out training sessions for internal and external customers.
  • Proposal and tender writing experience as well as excellent presentation skills.
  • Experience working with kiosks or digital signage.

Benefits:

  • 22 days paid annual leave plus public holidays.
  • Additional 'gifted' Christmas shutdown leave.
  • Social events.
  • Employee Assistance Programme with Group Life Insurance (Death in service), mental health support, 24/7 remote GP access, and healthy habits app with rewards.

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