Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our Trading team at WWT Arundel. As a Trading Assistant, you will play a key role in delivering exceptional customer service and contributing to the success of our retail operations.
Key Responsibilities:
- Provide a warm welcome to every visitor, demonstrating exceptional standards of customer service and ensuring a positive experience for all.
- Develop a thorough understanding of our centre highlights and experiences, enabling you to inform and enhance our visitors' experience.
- Gain exceptional product knowledge and proactively upsell to maximise sales and drive revenue growth.
- Minimise wastage through effective stock control measures and participate in stock handling, including organising deliveries and assisting with stock takes.
- Adhere to WWT's cash handling procedures and effectively use the epos system to manage sales and customer transactions.
- Promote WWT and drive membership sales through proactive engagement with visitors.
- Work across visitor services, retail, and catering departments, depending on the needs of the organisation.
What We're Looking For:
- A proven passion for delivering great customer service and a commitment to exceeding customer expectations.
- The ability to adapt quickly to different roles and responsibilities, demonstrating flexibility and a willingness to learn.
- Education to GCSE or equivalent level, with a strong foundation in numeracy and literacy.
What We Offer:
- A beautiful working environment, with the opportunity to be based in the heart of the Wetland Centre.
- On-the-job training, including food hygiene, customer service, and barista training, to support your development and growth.
We're a conservation charity dedicated to protecting wetland habitats and saving species around the world from extinction. Our team is passionate about inspiring visitors and encouraging them to get closer to nature. If you share our values and are committed to delivering exceptional customer service, we'd love to hear from you.
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