Patient Liaison Officer

3 weeks ago


Glasgow, Glasgow City, United Kingdom Circle Health Group Full time

About the Role:

We are seeking a skilled Patient Liaison Officer to join our team at Circle Health Group. As a key member of our team, you will be responsible for converting self-pay enquiries and consultations to self-pay procedures within our hospital.

Key Responsibilities:

  • To convert appropriate self-pay enquiries and consultations to self-pay procedures within our hospital against pre-agreed targets.
  • To ensure a quality service for potential self-pay patients, including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries, and the National Enquiry Centre (NEC).
  • To facilitate necessary access times and information required for patients to convert to procedure.
  • To appropriately influence patients to choose Circle Health Group for their procedure.

What We Offer:

  • Competitive starting salaries and access to a wide range of employee benefits, including 25 days holiday per year + bank holidays, increasing to 30 days with service.
  • Private Pension Scheme.
  • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions.
  • Friends & Family Hospital Discounts.
  • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
  • Non-contributory life insurance.
  • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
  • Access to resources, tools, and services to support your wellbeing.
  • Employee recognition programmes.
  • Industry leading training and development opportunities.

About Us:

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.



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