Front of House Host

3 weeks ago


Liverpool, Liverpool, United Kingdom Grosvenor Casinos Limited Full time
Job Overview

We are looking for a skilled Front of House Host to join our team at Grosvenor Casino in Liverpool. The ideal candidate will have a passion for delivering exceptional customer experiences and creating a welcoming atmosphere for our guests.

In this role, you will be responsible for:

  • Providing a high level of customer service, ensuring that all customers have an amazing experience with us.
  • Familiarizing yourself with current promotions and products available to ensure that the customer can make the most of their visit.
  • Proactively offering and providing a friendly, efficient, and prompt service of food and beverages.
  • Contributing positively towards daily/weekly targets.
  • Displaying a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenishing stocks to ensure that the customer always has the opportunity to access products.
  • Promoting the use of Grosvenor Membership cards during each interaction with the guest.
  • Promoting the Rank Omni Channel/Digital offer through positive customer interaction.

Salary: £11.44 per hour plus tips and night shift bonus.



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