Service Manager

2 weeks ago


Maidstone, Kent, United Kingdom McDonald's Full time

Company Overview


We are a leading fast-food chain, committed to delivering exceptional customer experiences and fostering a positive work environment.


About the Role


This exciting opportunity is for a Service Manager to lead our restaurant team in Folkestone Services on the M20. As a key member of our management team, you will be responsible for driving sales growth, improving profitability, and delivering outstanding customer service.


Job Description


The successful candidate will have previous experience in managing and leading teams within a fast-paced retail or hospitality environment. They will be responsible for orienting, assisting, and coaching employees, ensuring all standards are met, and resolving any operational issues that may arise.


Key Responsibilities:


• Display leadership and role-model customer-focused behaviours to delight our customers
• Deliver personalised service and connect with our customers
• Lead by example and adapt to customer needs through your team
• Answer customer queries and use initiative, confidence, and problem-solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect


Benefits


A competitive salary package including £35,000 per annum, free parking, long service awards, enrolment in pension scheme after 3 months, discounted meals, employee discounts from top high street and online brands, and much more.


What We Offer


Full training will be provided at our Maidstone Services restaurant at Junction 8 of the M20. Travel or accommodation will be provided during your training. This is a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced environment.



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