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Apprentice Field Service Engineer

2 months ago

Glasgow, Glasgow City, United Kingdom FPR Group Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Engineer to join our National Response Team at FPR Group. As a key member of our team, you will be responsible for providing high-quality field-based technical expertise to our customers across the UK.

Key Responsibilities
  • Provide technical support and assistance to customers in the field, ensuring prompt and efficient resolution of issues.
  • Conduct site visits and assessments to identify and resolve technical problems, and provide recommendations for improvement.
  • Collaborate with internal teams to ensure seamless communication and coordination of technical support activities.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
  • Stay up-to-date with industry developments and advancements, applying this knowledge to improve technical support services.
Requirements
  • Minimum HNC or similar qualification in electromechanical or electrical engineering.
  • Proven experience in a field service role, with a strong understanding of customer service principles and practices.
  • Excellent technical electrical and electronics skills, with knowledge of PLC programming and PC hardware an advantage.
  • Strong problem-solving skills, with the ability to work methodically and efficiently in a fast-paced environment.
  • Full current UK driving license, with flexibility to work overtime, including weekends as required.
What We Offer
  • A competitive salary of £35,000 per annum, with a realistic salary of £45,000+.
  • A comprehensive benefits package, including 25 days holiday plus bank holidays, pension contribution, and more.