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Customer Service Representative

2 months ago


Romford, Greater London, United Kingdom Nationwide Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers across various channels, including phone, online, and in-branch.

Key Responsibilities
  • Provide first-class service to customers, resolving their queries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
  • A competitive salary and benefits package, including a pension scheme and life assurance.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • Access to a range of employee benefits, including a selection of additional benefits through our salary sacrifice scheme.
What Makes Us Different

Nationwide is the world's largest building society, with a relationship with almost a quarter of the UK's population. As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us.

We're committed to providing exceptional service to our customers, and we're looking for individuals who share our values and are passionate about delivering outstanding customer experiences.