High End Spa Operations Manager
4 days ago
The hotel provides an excellent remuneration package, including a salary of approximately £35,000 per annum, free meals on duty, 28 days annual leave, pension contributions, and ongoing training & development opportunities.
The Role:
Key Responsibilities:
- Oversee the operational and financial aspects of the spa to ensure high standards are maintained
- Provide exceptional customer service and lead by example to guarantee a consistent and personalized experience for guests and members
- Collaborate with Hotel General Managers to implement timely sales & marketing activities
- Conduct thorough tours for prospective members, guests, and VIPs to showcase the spa's offerings
- Ensure adherence to statutory and company regulations regarding health & safety, hygiene, fire, and emergency procedures
- Deliver high-quality treatments and maintain spa security
- Manage team-related matters such as absence management, appraisals, and performance evaluations
The Person:
Requirements:
- Previous experience in a similar role would be advantageous, but we consider applications from exceptional Spa Supervisors
- Proven track record working within high-end spas or leisure clubs is essential
- Hold a qualification in Beauty Therapy or equivalent, preferably SVQ Level 3
- Familiarity with Ishga skincare products would be beneficial
- Possess strong customer service, time management, and communication skills
- Demonstrate self-motivation, enthusiasm, and natural leadership abilities
Thainstone House offers an ideal work environment that aligns with your career goals and aspirations.
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