Hotel Operations Manager

3 weeks ago


Dursley, Gloucestershire, United Kingdom Welcome Break Full time
Hotel Manager Job Description

Welcome to the Hotel Manager role at Welcome Break, where you'll have the opportunity to lead a team and deliver exceptional customer service in a fast-paced environment.

About the Role:

  • Manage a team of Reception, Housekeeping, and Maintenance staff to deliver a memorable experience for our guests.
  • Drive profitable sales growth and improve customer satisfaction.
  • Develop and implement strategies to improve operational efficiency and reduce costs.
  • Collaborate with other departments to ensure seamless service delivery.

Key Responsibilities:

  • Lead by example and demonstrate a strong work ethic.
  • Recruit, train, and develop a high-performing team.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions.
  • Implement processes to improve customer satisfaction and loyalty.

What We Offer:

  • Competitive salary and bonus structure.
  • Opportunities for career development and progression.
  • Structured training and support to help you succeed in your role.
  • Free on-site parking and employee discounts.

About Welcome Break:

Welcome Break is a leading motorway service operator with 59 service areas and 31 hotels across the UK. We're committed to providing exceptional customer service and creating a positive work environment for our team members.

Requirements:

  • Proven experience in a hotel management or customer service role.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Passion for delivering exceptional customer service and driving business results.


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