Hotel Operations Manager
3 weeks ago
Welcome to the Hotel Manager role at Welcome Break, where you'll have the opportunity to lead a team and deliver exceptional customer service in a fast-paced environment.
About the Role:
- Manage a team of Reception, Housekeeping, and Maintenance staff to deliver a memorable experience for our guests.
- Drive profitable sales growth and improve customer satisfaction.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Collaborate with other departments to ensure seamless service delivery.
Key Responsibilities:
- Lead by example and demonstrate a strong work ethic.
- Recruit, train, and develop a high-performing team.
- Monitor and analyze key performance indicators (KPIs) to inform business decisions.
- Implement processes to improve customer satisfaction and loyalty.
What We Offer:
- Competitive salary and bonus structure.
- Opportunities for career development and progression.
- Structured training and support to help you succeed in your role.
- Free on-site parking and employee discounts.
About Welcome Break:
Welcome Break is a leading motorway service operator with 59 service areas and 31 hotels across the UK. We're committed to providing exceptional customer service and creating a positive work environment for our team members.
Requirements:
- Proven experience in a hotel management or customer service role.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Passion for delivering exceptional customer service and driving business results.
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