Patient Engagement Specialist

2 months ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

About the Role

We are seeking an experienced and compassionate individual to join our team as a Patient and Public Involvement Worker. This exciting new role will be based at Bristol Royal Hospital for Children and adjacent sites, where you will work closely with our team to engage and involve service users and third sector organisations in the development and operation of our services.

Main Responsibilities

As a Patient and Public Involvement Worker, you will be responsible for:

  • Encouraging and overseeing active involvement and participation in the development and operation of our services, including setting up patient forums and coordinating complaints and compliments.
  • Supporting and working closely with our Divisional management team and the corporate Patient Advice and Liaison Service (PALS) and Complaints Team in delivering a high-quality, streamlined complaints service.
  • Supporting the LIAISE team in ensuring that delegated projects for wider services are effectively delivered and evaluated.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we are an equal opportunities employer actively working towards a diverse workforce.

Person Specification

We are looking for an individual with:

  • Proven ability in project work involving participation/engagement.
  • Significant proven experience in setting up engagement and/or participation systems and/or activities for young people, including under-represented communities.
  • Complaints management experience.
  • Experience of working within the public sector in a customer-focused role.
  • Experience of working in a supportive role with patients, members of the public, and staff at all levels.
  • Experience of working with children and young people across a range of ages and backgrounds.
  • Experience of cross-organisational and multi-agency working.
  • Experience of producing clear, accurate, and concise reports and papers for a range of audiences.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and compassionate individual who is passionate about patient and public involvement, we encourage you to apply for this exciting opportunity.



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