Site Operations Manager
1 month ago
About the Role
The Fuller and Forbes Partnership is seeking a highly skilled and experienced Site Lead to oversee the daily operations at one of our practice sites. As a key member of our team, you will be responsible for ensuring the smooth functioning of the site, managing staff, and maintaining high standards of service delivery and safety.
Key Responsibilities
Operational Management:
• Daily Operations Oversight: Supervise the daily operations of the practice site, ensuring all activities run smoothly and efficiently.
• Staff Management: Manage the site staff, including scheduling, task assignment, and performance monitoring to ensure high levels of productivity and quality patient care.
• Facility Management: Act as the first port of call for any maintenance and operation issues at the site and escalate to ensure they are safe and meet the needs of staff and patients.
• Patient Care Coordination:
• Service Coordination: Coordinate patient services, including appointment scheduling, patient registration, to optimise patient flow and satisfaction.
• Complaint Resolution: Act as the first point of contact for patient complaints at the site, resolving issues effectively and improving service quality continuously.
• Health and Safety Compliance: Ensure the site complies with health and safety standards, conducting regular checks and coordinating with healthcare professionals to maintain a safe environment.
Leadership and Development
• Team Leadership: Provide leadership and direction to the site team, promoting an ethos of teamwork, cooperation, and continuous improvement.
• Staff Development: Identify training needs and opportunities for staff development, organising sessions and mentoring staff to enhance their skills and capabilities.
Quality Assurance
• Service Quality Monitoring: Monitor the quality of service delivery, utilising patient feedback and other indicators to implement quality improvement initiatives.
• Compliance Monitoring: Regularly review and ensure compliance with all organisational policies and procedures, as well as legal regulations.
Strategic Involvement
• Policy Implementation: Play a key role in the implementation of new policies and procedures at the site, ensuring alignment with overall practice goals.
• Innovation and Improvement: Initiate and manage projects that improve operational efficiency, patient care, and staff satisfaction at the site.
About Us
The Fuller and Forbes Partnership is a leading provider of GP services across the country, with sites in Plymouth, Exeter, Barnstaple, Leeds, Burnley, and Gateshead. We are committed to delivering high-quality patient care and are seeking a dedicated and experienced Site Lead to join our team.
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