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Site Operations Manager

1 month ago

Plymouth, Plymouth, United Kingdom Fuller and Forbes Partnership Full time

Job Summary

The Site Lead is a key position responsible for overseeing the daily operations at a specific practice site. This role ensures the smooth functioning of the practice by managing staff, overseeing patient care activities, and maintaining high standards of service delivery and safety.

Main Duties of the Job

Operational Management:

  • Supervise the daily operations of the practice site, ensuring all activities run smoothly and efficiently.
  • Manage the site staff, including scheduling, task assignment, and performance monitoring to ensure high levels of productivity and quality patient care.
  • Act as first port of call for any maintenance and operation issues at the site and escalate to ensure they are safe and meet the needs of staff and patients.

Patient Care Coordination:

  • Coordinate patient services, including appointment scheduling, patient registration, to optimise patient flow and satisfaction.
  • Act as the first point of contact for patient complaints at the site, resolving issues effectively and improving service quality continuously.
  • Ensure the site complies with health and safety standards, conducting regular checks and coordinating with healthcare professionals to maintain a safe environment.

Leadership and Development:

  • Provide leadership and direction to the site team, promoting an ethos of teamwork, cooperation, and continuous improvement.
  • Identify training needs and opportunities for staff development, organising sessions and mentoring staff to enhance their skills and capabilities.

Quality Assurance:

  • Monitor the quality of service delivery, utilising patient feedback and other indicators to implement quality improvement initiatives.
  • Regularly review and ensure compliance with all organisational policies and procedures, as well as legal regulations.

Strategic Involvement:

  • Play a key role in the implementation of new policies and procedures at the site, ensuring alignment with overall practice goals.
  • Initiate and manage projects that improve operational efficiency, patient care, and staff satisfaction at the site.

About Us

The Fuller and Forbes Partnership has recently been acquired by the Fuller and Forbes Partnership who oversee GP Surgeries across the country. The Organisation has sites in Plymouth, Exeter, Barnstaple, Leeds, Burnley and Gateshead.