Strategic Academic Service Director
10 hours ago
**University of Hull: Enhancing Student Experience**
The University of Hull has adopted a professional service delivery model, centralizing services to ensure efficient operation, knowledge sharing, and continuous improvement.
The Student Service Delivery team manages enquiries and provides information to students through the University's portal, CRM, and telephony. It drives future service improvements by collating and sharing data from enquiry channels.
The Associate Director will lead a student-centred approach, building relationships with teams, and promoting a culture of ownership among staff and users.
**Key Responsibilities:
- Foster a collaborative environment within and across teams.
- Set and monitor service standards.
- Partner with student service providers for integrated services.
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