Regional Claims Specialist

3 weeks ago

Reading, United Kingdom Trinity Claims Full time

Role Overview:

As a Regional Claims Specialist at Trinity Claims, you will be responsible for assessing and preparing scope of works on large loss claims, verifying scope and quantum on previously accepted claims, and supporting our network surveyors and contractors.

Key Responsibilities & Accountabilities:

  • Visit risk addresses and make claim assessments (validity of the claim quantum of the loss) and deliver the decision directly to the Policyholder/Authorised Person.
  • Evaluate customer building claims (validity and quantum) from Surveyor reports and/or other relevant information (Policy and/or Claims Handling Guidance) and provide a detailed explanation to decline all or part of the claim with clear well communicated reasons.
  • First stage support to Customer Services on FOS complaints including the writing of reports detailing the technical decision.
  • Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit.
  • Liaise with Trinity approved Building Contractors to review Contract variation and/or Interim Payments; joint site visits to be arranged as required/applicable.
  • Provide technical support within the Surveying Team on building repairs, methodology and pathology.
  • Validate customer invoices/quotations using Xactware as required and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies.
  • To visit large loss claims and produce an accurate report and scope of works on Xactware.
  • To undertake joint site visits with the Trinity Large Loss/Complex Claim Handlers, discuss and agree any issues or outstanding items relating to policy cover directly with the Policyholder.
  • Audit and oversight of our Surveyor Network and Contractors with Supply Chain Manager assistance. This will include auditing their current and aged claims from cradle to grave identifying any leakage from the surveyor scope and through any variations submitted by the contractor.
  • Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
  • To undertake any individual or team task or activity reasonably requested and in line with the company values including being flexible and able to react in times of surge.

Person Specification:

Experience & Knowledge:

  • A minimum of 5 years construction experience, trade background considered.
  • Estimating/surveying experience within insurance is essential.
  • Experience of Xactware or other estimating software desirable.

Skills & Abilities:

  • Excellent verbal and written communication skills.
  • Good organisational skills.
  • Accuracy and attention to detail.
  • Tact and assertiveness when dealing with customers who may be distressed or angry.
  • Ability to work well under pressure and meet deadlines.
  • PC literate with good administrative skills.
  • Ability to take on increased ownership and responsibility when necessary.

Personality & Motivation:

  • Helpfulness and a passion for customer service.
  • High energy levels.
  • Positive approach.
  • Team player.
  • Completer/finisher.
  • Drive and enthusiasm for meeting targets.
  • Empathy and understanding.
  • Confidence & a professional attitude.
  • Highly motivated with ability to work on own initiative.

What We Offer:

  • Basic Salary £41,822-43,822 (DOE) + £4,800 Car Allowance, as well as market leading benefits.
  • 25 days Annual leave plus statutory holidays.
  • Rewards:
    • On-site gym.
    • Free on-site parking.
    • Free on-site breakfast bar.
    • Complimentary on-site snacks and soft drinks.
    • Discretionary performance related bonus.
    • Life insurance cover.
    • Enhanced company pension scheme.
    • Cycle to Work Scheme.
    • Employee of the month & employee of the year awards.
    • Refer a Friend scheme.
    • An extra day's holiday for your birthday.
    • Paid volunteering/charity day a year.
    • Support in your development and wellbeing, including an Employee Assistance Program (EAP).
    • Eye test vouchers.
    • Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs.
    • Social events.

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