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Enterprise Infrastructure Solutions Expert

1 month ago

York, York City, United Kingdom Boxxe Group Full time

For us, technology is not just about hardware or software – it's about people. Our meaningful relationships, deep expertise, and practical know-how in technology drive our work.

We understand, collaborate, simplify, care, and deliver; together we're making tech human at Boxxe Group.

Your Mission

The Enterprise Infrastructure Solutions Expert plays a critical role in the Secure Services Team, managing and providing support across various technologies such as public and private clouds, networking, and systems infrastructure. This position involves delivering top-tier proactive and reactive support to managed service customers, configuring and maintaining systems, mentoring less experienced engineers, and ensuring high availability of infrastructure.

This expert will assist in the implementation of new projects and manage customer-specific specialisms.

Key Responsibilities
  • Administer and maintain computer networks, systems software, applications, and hardware configurations across diverse customer environments.
  • Execute disaster recovery operations and data backups as needed.
  • Troubleshoot and resolve issues with hardware, software, and network systems.
  • Monitor system performance proactively, making adjustments to optimize efficiency.
  • Manage system and infrastructure monitoring for customers, ensuring high availability.
  • Develop and update user guides and knowledge-based articles to enhance system efficiency and reduce manual intervention.
Requirements
  • Proven working experience in installing, configuring, and troubleshooting Windows and Linux based environments.
  • Experience with monitoring systems (e.g., Nagios).
  • Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP.
  • Experience of producing quality support documentation.

We estimate this role pays around £55,000 - £65,000 per annum, depending on location and experience.