Technical Customer Solutions Specialist

3 days ago


Cardiff, Cardiff, United Kingdom DataCore Software Full time

DataCore Software is looking for a skilled Technical Customer Engineer to enhance our customer support capabilities in the UK. As a key member of our team, you will be responsible for delivering exceptional technical support and solutions to customers across various storage technologies and server maintenance and network configuration.

Responsibilities:
  • Configure, test, and provide first and second-level support for customers.
  • Participate in the development of service procedures, policies, and standards.
  • Collaborate with the team to document procedures for all storage policies, procedures, and guidelines.
  • Travel for customer onsite operations, onsite meetings, demos, and international exhibitions and customers.
  • Demonstrate a strong understanding of data storage technologies and systems.

This role offers an attractive salary of approximately £60,000-£70,000 per annum, commensurate with experience. If you possess a bachelor's degree in computer science, software engineering, Information Technology, or equivalent experience, we encourage you to apply.



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